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At GOKOTTA, we stand behind the quality of our products with a 30-day after-sale guarantee to ensure your complete satisfaction. If you have any questions or issues with your sheets, our friendly and knowledgeable customer service team is ready to assist you. Simply email us at info@gokotta.us, and we'll be happy to help.
Size Name |
Flat Sheet |
Fitted Sheet |
Pillowcase |
Twin | 66" x 96" (1) | 39" x 75" + 15" (1) | 20" x 30" (1) |
Twin XL | 66" x 102" (1) | 39" x 80" + 15" (1) | 20" x 30" (1) |
Full | 81" x 96" (1) | 54" x 75" + 15" (1) | 20" x 30" (2) |
Queen-4PCS | 90" x 102" (1) | 60" x 80" + 16" (1) | 20" x 30" (2) |
King-4PCS | 108" x 102" (1) | 78" x 80" + 16" (1) | 20" x 36" (2) |
Queen-6PCS | 90" x 102" (1) | 60" x 80" + 16" (1) | 20" x 30" (4) |
King-6PCS | 108" x 102" (1) | 78" x 80" + 16" (1) | 20" x 36" (4) |
California King | 108" x 102" (1) | 72" x 84" + 16" (1) | 20" x 36" (2) |
Split King | 108" x 102" (1) | 39" x 80" + 16" (2) | 20" x 36" (2) |
Note: Split King configuration includes 2 separate Twin XL fitted sheets, not a split head flex king.
Shipping Policy
Delivery Area: We offer shipping services throughout the United States and Canada, excluding U.S. territories and remote areas of Canada.
Delivery Time: Standard delivery time is 3-7 business days. Express shipping (expedited) options are available at checkout and take 1-3 business days.
Shipping Fees: All standard shipping orders are free of charge. Express shipping will incur an additional fee of $5 USD (or equivalent in Canadian dollars).
Order Processing: Orders are processed within 1-2 business days after receipt. Once your order is processed, we will send an email with tracking information.
International Duties and Taxes: All international orders (to Canada) may incur duties and taxes which are the responsibility of the customer.
Return Policy
Return Window: We offer a 30-day return guarantee. Return requests must be made within 30 days of receipt of the product.
Return Conditions: Returned items must be unused, unwashed, and retain their original packaging. Opened items can only be returned if they are defective.
Return Process: Customers should contact our customer service department via email to initiate a return. We will provide return instructions and a return address.
Refunds: Once the return is received and inspected, we will process the refund within 5 business days. Refunds will be issued to the original method of payment.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of receipt to arrange for a replacement or refund.
Customer Support: If you have any questions, please contact our customer service team at info@gokotta.us
Upgrade your sleep routine and treat yourself to the incredible coziness of our bamboo pillowcases.