FAQS
Got questions about our products or need help deciding what’s right for you? We’re here to guide you! Feel free to reach out, and our team will be happy to assist you in making the best choice.
General
We offer a variety of bamboo bedding products, including sheets, pillowcases, duvet covers, and more.
Our products are crafted from 100% bamboo rayon and high-quality microfiber.
- The BreezeComfort series is specifically designed for hot sleepers, offering maximum cooling through enhanced breathability and moisture-wicking properties.
- The All Season series provides year-round comfort by adapting to different climates, keeping you cool in summer and warm in winter.
GOKOTTA’s viscose from bamboo is naturally breathable, moisture-wicking, and hypoallergenic, providing comfort for all seasons. It's also eco-friendly and sustainable.
Choose GOKOTTA for premium, eco-friendly bedding that combines luxury and comfort with sustainability.
Orders
You can check your order status through the tracking information sent to your email after processing.
Please contact our customer support at hello@gokottalifestyle.com as soon as possible to assist with address changes.
Orders typically arrive within 3-7 business days for standard shipping and 1-3 business days for express shipping.
You can reach us at hello@gokottalifestyle.com or through our website chat.
Order statuses include: Processing (your order is being prepared), Shipped (your order is on its way), and Delivered (your order has arrived).
Please contact us at hello@gokottalifestyle.com as soon as possible for order changes or cancellations.
You can view your order history in your account on our website.
Yes, please contact us at hello@gokottalifestyle.com for bulk order inquiries.
Shipping
GOKOTTA ships to the U.S. and Canada, with free standard delivery (3-7 business days) and express shipping available for $9.99USD. >>View more details
Orders typically arrive within 3-7 business days for standard shipping and 1-3 business days for express shipping.
If you need your order by a specific date, please choose the Express Shipping option at checkout and contact our customer support team to confirm delivery timelines.
You will receive an email confirmation with tracking details once your order has shipped.
Payment
We accept PayPal and all major credit cards.
Enter your promotion code during checkout in the designated field.
Returns and Exchanges
We offer a 30-day return policy for unused items. For detailed instructions, please contact us. >>View more details
Items that have been washed cannot be returned unless there is a defect.
Please contact customer support at hello@gokottalifestyle.com for return or exchange instructions.
Product Care
Machine wash in cold water and tumble dry on low. Follow specific care instructions provided with each product. >>View more details
All GOKOTTA products are OEKO-TEX Standard 100 certified, ensuring they are free from harmful substances.
Products
Please reach out to customer support at hello@gokottalifestyle.com for any product inquiries.
You can leave a review on our website on the product page after logging into your account.
Please refer to the size guide on our website for specific dimensions. >>View more details
Our products are OEKO-TEX Standard 100 certified, ensuring safety and quality.
Yes! All GOKOTTA products are crafted from hypoallergenic materials, making them safe and comfortable for sensitive skin.
GOKOTTA fitted sheets are designed to fit mattresses up to 15-16 inches deep for standard sizes and up to 21-24 inches deep for extra deep options, featuring 4 elastic corner straps and a 360-degree elastic band for a secure fit.
Many of our products, such as pillowcases and fitted sheets, are available for individual purchase. Please check the product listing for options.
GOKOTTA offers various sizes for our bamboo sheet sets, including Twin, Twin XL, Full, Queen, King, California King, and Split King. Each set includes a flat sheet, fitted sheet, and pillowcases, with variations depending on the specific set.
GOKOTTA's fitted sheets are available in standard depth (up to 15 inches) for regular mattresses and deep pocket (16 to 24 inches) for thicker mattresses, ensuring a secure and comfortable fit for all mattress types.
Yes, we offer fitted sheets designed for extra-deep mattresses, accommodating depths of up to 24 inches, ensuring a secure fit.
Our bamboo pillowcases feature an envelope closure design, ensuring that your pillow stays securely in place while making it easy to change and clean.
Our bamboo products feature a 300-thread count sateen weave for a soft, luxurious feel, enhancing durability and providing long-lasting comfort.
Contact Us
We're here to help! If you have any questions or need support regarding our products, feel free to reach out to our friendly customer service team at hello@gokottalifestyle.com
. We're always ready to assist you and ensure you have the best experience with GOKOTTA!