Shipping policy

Delivery Area:

Gökotta currently ships orders within the United States. Free standard shipping applies to eligible U.S. orders, excluding the locations listed below.

Free Shipping Exclusions:

Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific require an additional $9.99 shipping fee and are excluded from free shipping.

Delivery Time:

Standard delivery is typically estimated at 3-7 business days after shipment. Delivery times may vary depending on destination, carrier service, weather, holidays, address accuracy, and other conditions outside our control.

Shipping Fees:

Eligible standard shipping orders within the United States ship free of charge. Orders shipping to Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific will incur an additional $9.99 shipping fee, which will be shown at checkout when applicable.

Order Processing:

Orders are typically processed and prepared for shipment within 24-48 hours after receipt. When inventory availability and carrier pickup timing allow, some orders may ship as fast as the same day.

Shipment Confirmation and Tracking:

Once your order has been processed and shipped, we will send a shipment confirmation email with tracking information. Tracking updates may take additional time to appear after the carrier receives the package.

Shipping Delays:

If we are unable to ship your order within the stated processing timeframe due to inventory, carrier, address, or other fulfillment issues, we will contact you with an update. When required, you may choose to wait for the delayed shipment or cancel the affected order for a refund before shipment.

U.S. Warehouse Information:

Gökotta fulfills U.S. orders through our U.S. warehouse network. Warehouse information is provided for fulfillment reference only and should not be used as a return address unless our customer support team has specifically authorized it.

Texas Warehouse
Recipient: Sutong
32303 U.S. Highway 90
Brookshire, TX 77423
United States

International Duties and Taxes:

Gökotta currently does not list Canada or other international destinations under this U.S. shipping policy. International duties and taxes are not applicable to this U.S.-only shipping policy page.