Returns & Refunds
Customer Satisfaction Guarantee
We are committed to ensuring 100% customer satisfaction with every purchase. If you're not completely satisfied with your order, we're here to make it right.
Return Window:
We offer a 30-day return guarantee. Return requests must be made within 30 days of receipt of the product.
Return Conditions:
For Quality Issues (Defective, Damaged, or Incorrect Items)
- Items with manufacturing defects, damage, or incorrect items do not require original packaging
- Please provide photographic evidence of the issue to help us improve our product quality
- We employ a hassle-free instant refund strategy for most quality issues
- Refund percentage may vary based on the specific situation and will be determined through negotiation
For Personal Preference Returns (Change of Mind, Don't Like, etc.)
- Returned items must be unused, unwashed, and retain their original packaging
- All tags and labels must be attached and intact
- Items must be in completely resaleable condition
Return Process:
Customers should contact our customer service department via email at hello@gokottalifestyle.com to initiate a return. We will provide return instructions and a return address. Please include your order number and reason for return to expedite the process.
Refunds:
Once the return is received and inspected, we will process the refund within 5 business days. Refunds will be issued to the original method of payment. The complete return process (including shipping and inspection) may take 7-14 business days.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of receipt to arrange for a replacement or refund.
Shipping Protection:
In the rare event that your package is lost or stolen during transit, we will work with you to find a satisfactory solution. Please contact us immediately if you experience shipping issues.
Customer Support:
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at hello@gokottalifestyle.com. We're here to help and will work with you to ensure a positive resolution.
*This policy may be updated at any time. The current version supersedes all previous return policy communications.
