Returns & Refunds

Customer Satisfaction Guarantee

We are committed to ensuring 100% customer satisfaction with every purchase. If you're not completely satisfied with your order, we're here to make it right.

Return Window:

We offer a 90-day return guarantee. Return requests must be made within 90 days of receipt of the product.

Return Conditions:

For Quality Issues (Defective, Damaged, or Incorrect Items)

If your item arrives defective, damaged, or incorrect:

• Original packaging is not required

• Clear photographic evidence is required to assess the issue

• We will evaluate each case individually and determine the appropriate resolution

Resolutions include: replacement, or refund, at our discretion.

For Personal Preference Returns (Change of Mind, Don't Like, etc.)

• Items must be unused, unwashed, and in original condition
• Returns must be initiated within 90 days of delivery
• Customer is responsible for return shipping costs
• Original shipping fees (if applicable) are non-refundable

Used or washed items are not eligible for return or refund under personal preference reasons.

For Size/Fit Issues

• Returns for incorrect size or fit preference must meet the unused and unwashed condition
• Customer is responsible for return shipping
• Refunds will be issued excluding original shipping costs

In some cases, we may offer a partial courtesy refund without return.
This option is not guaranteed and is offered solely at our discretion.

Quality Warranty:

We stand behind the quality of our bamboo bed sheets with a 365-day warranty against manufacturing defects and material issues.

(Covered Issues)

• Manufacturing defects in fabric, stitching, or construction
• Premature wear under normal use conditions
• Color fading or fabric deterioration beyond normal wear
• Elastic failure in fitted sheets or corner straps

(Warranty Process)

• Contact us at hello@gokottalifestyle.com with photos of the issue
• Include your order number and description of the problem
• We will provide free repair, replacement, or store credit based on the specific issue
• Original proof of purchase required

(Warranty Exclusions)

• Normal wear and tear after extended use
• Damage from improper care or washing
• Stains, burns, cuts, or intentional damage
• Issues caused by pets or accidents

Return Process:

Customers should contact our customer service department via email at hello@gokottalifestyle.com to initiate a return. We will provide return instructions and a return address. Please include your order number and reason for return to expedite the process.

Refunds:

Once the return is received and inspected, we will process the refund within 5 business days. Refunds will be issued to the original method of payment. The complete return process (including shipping and inspection) may take 7-14 business days.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt to arrange for a replacement or refund.

Shipping Protection:

In the rare event that your package is lost or stolen during transit, we will work with you to find a satisfactory solution. Please contact us immediately if you experience shipping issues.

Customer Support:

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at hello@gokottalifestyle.com. We're here to help and will work with you to ensure a positive resolution.

*This policy may be updated at any time. The current version supersedes all previous return policy communications.