Returns & Refunds

Return Window:

We offer a 30-day return guarantee. Return requests must be made within 30 days of receipt of the product.

Return Conditions:

Returned items must be unused, unwashed, and retain their original packaging. Opened items can only be returned if they are defective.

Return Process:

Customers should contact our customer service department via email to initiate a return. We will provide return instructions and a return address.

Refunds:

Once the return is received and inspected, we will process the refund within 5 business days Refunds will be issued to the original method of payment.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt to arrange for a replacement or refund.

Customer Support:

If you have any questions, please contact our customer service team at hello@gokottalifestyle.com